What happens if I just want to return the merchandise because I don’t like it or if I just changed my mind?
Table Leg World Inc. offers a “no hassle” return policy. You may return your item(s) to us for a full refund within 14 days of receiving date. All returns must be in original re-saleable condition. Shipping charges are not refundable. There is a 25% restocking fee for returns older than 14 days of receiving date. If your order was “free freight” and you return it the outgoing freight cost will be deducted from your refund. Once you shipped your order back to us please email us and let us know. We will mail you a check after we received and inspected the product(s).
Most issues can be resolved over the phone by sending a replacement part or by helping you select an item that better meets your needs. Please contact us first by phone 336-403-8080 or e-mail us
We offer returns on most products, but we have several custom product which are exempt from the return policy. Those products are clearly marked with notes in red in each product page. Any CUSTOM cut product is excluded from any refunds, please order them very carefully. Ask us questions before you buy, do some research, and make an educated purchase. We will help you the best we can to prevent returns. All returned merchandise must be in the original packaging. All components and accessories must be included. We inspect all returns and reserves the right to return merchandise that does not meet the criteria. Please make sure the packaging is done well, since you are responsible for the condition of the legs or bases until they arrive at our warehouse. We can only give credit (excluding freight charges) for returned merchandise that is in 100% re-sellable condition. Please mark your order number on the outside of the box.
What happens if my merchandise comes damaged out of the box?
We package our products very well, but occasionally this happens. If possible, make a note to the freight carrier during delivery. If you discover the damage after you removed the packaging, please call us at 336-403-8080 to report this. We will file a claim with the freight carrier and we will arrange to send you a new item.
Do not throw away anything including the box it arrived in. It will be used as evidence by the carrier’s adjuster to verify that it was mishandled. Please do not use the merchandise in any way. We may then arrange a replacement item to be shipped to you. Every instance will be determined on a case by case basis.
